User management is a critical aspect of any organization to ensure the proper individuals have access to the right information.


NOTE: Only individuals who login with Admin Access can manage users.


Steps to Complete

  1. Login to the Customer Portal.
  2. Select View Settings from the Splash page options.
  3. In Settings, select Contacts & Technicians to manage the contacts and technicians in your account.
  4. The Contacts & Technicians window will populate and the user profile can be selected by clicking the "Manage" button.
  5. The window will now display the User Profile.
  6. On the resulting window, the Basic Info tab will be open for the User. Adjust the Active status from Yes to No. The user can no longer login to the Customer Portal.
  7. NAPT does not fully remove User profiles but archive them.