FAQ

How many kits can I sign up for at once?
The web site was designed to allow participants to enroll in three kits at once, which is the most common number. Please contact NAPT directly when requesti...
Wed, 9 Feb, 2022 at 11:42 AM
I need more information about QMS Navigator. Where can I get it?
Try out our online demo on our website, consult with our technical staff who designed the app, or with our lead programmer – set up a personal web meeting b...
Wed, 9 Feb, 2022 at 12:01 PM
Can you tell me who else participated in this proficiency test?
No, we cannot. The participants are anonymous and may not be disclosed by NAPT. Please do not reach out to other labs you may know that are enrolled as that...
Wed, 9 Feb, 2022 at 12:02 PM
Why doesn’t NAPT have their Accrediting Body's symbol on their reports?
NAPT has participants who are accredited by all the accrediting bodies and because of that, NAPT has a long-standing policy that we do not advertise for any...
Wed, 9 Feb, 2022 at 12:04 PM
What are NAPT’s hours of operation?
NAPT staff is available Monday through Friday, from 8:00 a.m. to 5:00 p.m. (CST).
Wed, 9 Feb, 2022 at 12:14 PM
I haven’t received my kit and I have my audit coming up. Can you help?
Yes, NAPT can provide you with a letter noting that you are signed up for a kit and the expected date you will be receiving the kit.
Wed, 9 Feb, 2022 at 12:20 PM
My lab is outside of the USA - why do I have to pay for the importing and exporting of a kit?
Shipping kits to labs outside of the continental USA comes with additional costs. Because of these additional costs, all international participants are requ...
Wed, 9 Feb, 2022 at 1:11 PM
Does NAPT ship its kits outside of North America?
No, NAPT does not ship NAPT Full-Service PT Kits outside of North America.   However, NAPT does offer an alternative to the NAPT Full-Service PT Kits, wit...
Wed, 9 Feb, 2022 at 12:06 PM
Can I talk with someone about an unsatisfactory measured value?
Yes. Please send a detailed email, along with any necessary documents, to napt@proficiency.org and NAPT staff will get you in contact with the proper techni...
Wed, 9 Feb, 2022 at 1:16 PM
Why did I fail a set point?
There could be a number of reasons why your performance was unsatisfactory. NAPT staff cannot tell you why without having greater knowledge of your measurem...
Wed, 9 Feb, 2022 at 1:18 PM