FAQ

Why are my En calculations different from the values on your reports?
The En value can be different because the values used by you are not the values used by NAPT. Numbers found on the preliminary or final report are not the e...
Wed, 9 Feb, 2022 at 1:19 PM
Why aren’t the En values on the preliminary report?
The primary purpose of the preliminary report is to ensure NAPT has entered your data submittal correctly into the QMS Navigator Management Application. To ...
Wed, 9 Feb, 2022 at 1:21 PM
Do you have someone I can speak to about my data results?
Yes. Please send an email to napt@proficiency.org and NAPT staff will coordinate with the appropriate technical advisor to set up a date and time to discuss...
Wed, 9 Feb, 2022 at 1:22 PM
What happens if I do not put the NAPT kit in a protective outer box?
You will be invoiced for an administrative fee to address your shortcoming. This may include damages that occur while in-transit.
Wed, 9 Feb, 2022 at 1:23 PM
I got my kit start notice but haven't received the kit yet. When will I get it?
In accordance with the start notice, you should receive the kit within approximately 2 weeks. If you don’t receive it after 2 weeks of receiving your notice...
Wed, 9 Feb, 2022 at 1:48 PM
I signed up for a kit and haven't been given an approximate date to receive the kit. When will I be scheduled?
You will be scheduled upon your reply to the acceptance notice. If you have not received an acceptance notice for the kit, please contact NAPT for assistanc...
Wed, 9 Feb, 2022 at 1:49 PM
Do I have to wait 10 days before receiving a final report?
No. As long as the block is in a what is referred to as “Issue Final Reports” status, participants are welcome to waive the 10 day waiting period. Please co...
Wed, 9 Feb, 2022 at 2:06 PM
Why have I not received any kits yet?
There may be multiple reasons why you have not received a kit in the timeframe you expected. Please contact us and let’s ensure you are signed up for the ki...
Wed, 9 Feb, 2022 at 2:22 PM
I received my preliminary report but I need my final report now – how can I get it?
Participants who are in good standing and enrolled in a block where a technical review has been performed may waive the 10-day grace period. Then the report...
Wed, 9 Feb, 2022 at 2:20 PM
Where do I send my data?
The preferred method is to submit data via your NAPT Customer Portal. If you wish, you can also email your data submittal to napt@proficiency.org, directly ...
Wed, 9 Feb, 2022 at 2:27 PM