FAQ
The web site was designed to allow participants to enroll in three kits at once, which is the most common number. Please contact NAPT directly when requesti...
Wed, 9 Feb, 2022 at 11:42 AM
Most ILC/PTs are scheduled 2 to 4 months in advance, with some kits having longer wait times. NAPT recommends creating a PT Plan to order ahead and secure a...
Thu, 22 May, 2025 at 11:44 AM
You will be scheduled upon accepting the kit through the customer portal. If you are unsure on what this process looks like, please contact NAPT for assista...
Thu, 22 May, 2025 at 12:59 PM
To assist you with connecting with the relevant advisor about your data results, please select the link for Technical Customer Support and complete the form...
Fri, 6 Sep, 2024 at 4:43 PM
There may be multiple reasons why you have not received a kit in the timeframe you expected. Please contact us and let’s ensure you are signed up for the ki...
Wed, 9 Feb, 2022 at 2:22 PM
The preferred method for submitting data is through your NAPT Customer Portal. However, if you prefer, you may also email your data submittal to napt@profic...
Fri, 16 May, 2025 at 1:19 PM
There are several possible reasons a report has not yet been issued. The block may be under technical review, enrollment fees may still be outstanding, data...
Fri, 16 May, 2025 at 1:19 PM
Yes, there is an option on the Shipping & Receiving Form. Please indicate your selection on the form and submit it to NAPT accordingly.
Fri, 16 May, 2025 at 1:17 PM
All participants are allowed to have the kit on-site for three (3) days. If additional time is needed, participants must contact NAPT staff in advance to ar...
Fri, 16 May, 2025 at 1:16 PM
Yes, please feel free to call us at 952-303-6126—NAPT staff is here to help. You may also reach out by filling out the "Contact NAPT Staff" form l...
Thu, 22 May, 2025 at 11:32 AM