FAQ
The average wait for an ILC/PT is 2 to 4 weeks; although, there are several ILC/PTs that are scheduled out 2 to 4 months. Please contact NAPT for ILC/PT ava...
Mon, 14 Feb, 2022 at 1:16 PM
You will be scheduled upon your reply to the acceptance notice. If you have not received an acceptance notice for the kit, please contact NAPT for assistanc...
Wed, 9 Feb, 2022 at 1:49 PM
To assist you with connecting with the relevant advisor about your data results, please select the link for Technical Customer Support and complete the form...
Fri, 6 Sep, 2024 at 4:43 PM
There may be multiple reasons why you have not received a kit in the timeframe you expected. Please contact us and let’s ensure you are signed up for the ki...
Wed, 9 Feb, 2022 at 2:22 PM
The preferred method is to submit data via your NAPT Customer Portal. If you wish, you can also email your data submittal to napt@proficiency.org, directly ...
Wed, 9 Feb, 2022 at 2:27 PM
There are a number of possible reasons that a report hasn’t been issued. It’s possible the block is under technical review, the enrollment fees haven’t been...
Wed, 9 Feb, 2022 at 2:30 PM
Yes. There is an option on the Shipping & Receiving form. Please mark the form accordingly and send the form into NAPT.
Wed, 9 Feb, 2022 at 2:34 PM
All participants are allowed to have the kit on site for three (3) days. If a participant needs additional time, they must contact NAPT staff and arrange th...
Wed, 9 Feb, 2022 at 3:18 PM
Of course, please give us a call, NAPT staff is here to help. If you wish, you can also fill out the Contact NAPT Staff form in your NAPT Customer Portal, u...
Wed, 9 Feb, 2022 at 2:48 PM
This varies depending on the kit you have enrolled in. On average, a participant will receive the kit within two weeks after receiving their Start Notice fr...
Wed, 9 Feb, 2022 at 3:41 PM