FAQ

How quickly can I receive an artifact?
The average wait for an ILC/PT is 2 to 4 weeks; although, there are several ILC/PTs that are scheduled out 2 to 4 months. Please contact NAPT for ILC/PT ava...
Mon, 14 Feb, 2022 at 1:16 PM
I signed up for a kit and haven't been given an approximate date to receive the kit. When will I be scheduled?
You will be scheduled upon your reply to the acceptance notice. If you have not received an acceptance notice for the kit, please contact NAPT for assistanc...
Wed, 9 Feb, 2022 at 1:49 PM
Do you have someone I can speak to about my data results?
To assist you with connecting with the relevant advisor about your data results, please select the link for Technical Customer Support and complete the form...
Fri, 6 Sep, 2024 at 4:43 PM
Why have I not received any kits yet?
There may be multiple reasons why you have not received a kit in the timeframe you expected. Please contact us and let’s ensure you are signed up for the ki...
Wed, 9 Feb, 2022 at 2:22 PM
Where do I send my data?
The preferred method is to submit data via your NAPT Customer Portal. If you wish, you can also email your data submittal to napt@proficiency.org, directly ...
Wed, 9 Feb, 2022 at 2:27 PM
Why hasn't my report been sent?
There are a number of possible reasons that a report hasn’t been issued. It’s possible the block is under technical review, the enrollment fees haven’t been...
Wed, 9 Feb, 2022 at 2:30 PM
Can I hand-deliver the kit?
Yes. There is an option on the Shipping & Receiving form. Please mark the form accordingly and send the form into NAPT.
Wed, 9 Feb, 2022 at 2:34 PM
How many days can I have the PT kit for?
All participants are allowed to have the kit on site for three (3) days. If a participant needs additional time, they must contact NAPT staff and arrange th...
Wed, 9 Feb, 2022 at 3:18 PM
I tried signing up on your website, but I do not think it worked - can you help me?
Of course, please give us a call, NAPT staff is here to help. If you wish, you can also fill out the Contact NAPT Staff form in your NAPT Customer Portal, u...
Wed, 9 Feb, 2022 at 2:48 PM
I just signed up for a kit - how long before I receive the kit?
This varies depending on the kit you have enrolled in. On average, a participant will receive the kit within two weeks after receiving their Start Notice fr...
Wed, 9 Feb, 2022 at 3:41 PM