FAQ

How many days can I have the PT kit for?
All participants are allowed to have the kit on site for three (3) days. If a participant needs additional time, they must contact NAPT staff and arrange th...
Wed, 9 Feb, 2022 at 3:18 PM
I found damage to the kit - what is the protocol for reporting it?
Contact NAPT Staff ASAP with a phone call or an email to start the process. Our email address is napt@proficiency.org. We greatly appreciate the promptness ...
Wed, 9 Feb, 2022 at 3:22 PM
What is the lead time of a kit?
Some kits are scheduled months out, others three to four weeks. It’s best to contact staff via a quick call or send an email to napt@proficiency.org with yo...
Wed, 9 Feb, 2022 at 3:34 PM
I just signed up for a kit - how long before I receive the kit?
This varies depending on the kit you have enrolled in. On average, a participant will receive the kit within two weeks after receiving their Start Notice fr...
Wed, 9 Feb, 2022 at 3:41 PM
I need to pay for my enrollment fees with a credit card - who should I contact?
Please call our main number (952-303-6126) to be directed to our accounting personnel who will be able to assist you with your payment processing.
Wed, 9 Feb, 2022 at 3:44 PM
I have a purchase order - why can’t a report be issued?
A purchase order is not proof of payment. It is NAPT policy to not issue any report unless enrollment fees have been paid in full. NAPT accepts enrollment f...
Wed, 9 Feb, 2022 at 3:55 PM
How quickly can I receive an artifact?
The average wait for an ILC/PT is 2 to 4 weeks; although, there are several ILC/PTs that are scheduled out 2 to 4 months. Please contact NAPT for ILC/PT ava...
Mon, 14 Feb, 2022 at 1:16 PM
Can I pay for my enrollment fees on your website?
Currently, NAPT does not offer the capability to pay for enrollment fees via the website. That feature will be available soon. NAPT currently uses QuickBook...
Wed, 9 Feb, 2022 at 4:06 PM
Can I pay using ACH?
Yes. NAPT accepts ACH transactions and EFT. Please call NAPT for a W9 to set us up in your accounting system.
Mon, 14 Feb, 2022 at 1:15 PM
Can you forward my reports to my Accrediting Body (AB)?
No. NAPT maintains confidentiality of reports at all times. Participants are responsible for sharing their PT results with their accrediting body.
Mon, 14 Feb, 2022 at 1:17 PM