FAQ

Why hasn't my report been sent?
There are a number of possible reasons that a report hasn’t been issued. It’s possible the block is under technical review, the enrollment fees haven’t been...
Wed, 9 Feb, 2022 at 2:30 PM
How many of my technicians can take part in the test?
For each enrollment, one set of data is standard; however, quite a few organizations submit data for each technician qualified to make that type of measurem...
Wed, 9 Feb, 2022 at 2:32 PM
Can I hand-deliver the kit?
Yes. There is an option on the Shipping & Receiving form. Please mark the form accordingly and send the form into NAPT.
Wed, 9 Feb, 2022 at 2:34 PM
How do I submit my revised data?
All revised data can be submitted via your customer portal or directly to napt@proficiency.org. Please note that when submitting revised data, you must prov...
Wed, 9 Feb, 2022 at 2:38 PM
Why don’t I see the kits I signed up for in the Customer Portal?
If your kit is not in the customer portal, chances are it was not fully processed. Please contact NAPT staff to check the details for your request.
Wed, 9 Feb, 2022 at 2:43 PM
I tried signing up on your website, but I do not think it worked - can you help me?
Of course, please give us a call, NAPT staff is here to help. If you wish, you can also fill out the Contact NAPT Staff form in your NAPT Customer Portal, u...
Wed, 9 Feb, 2022 at 2:48 PM
Why can’t I see my data on the Customer Portal?
There could be several reasons: You didn’t send in your receiving form. The enrollment fee hasn’t been paid. You aren’t in the correct area in your portal -...
Wed, 9 Feb, 2022 at 2:59 PM
I cannot log into my NAPT Customer Portal - What should I do?
Please attempt to reset your password. Simply click Forgot Password, an email will be sent to the email address that has been provided. We may not have your...
Wed, 9 Feb, 2022 at 3:06 PM
What is the Intra-laboratory PT process?
NAPT offers two different tiers for utilizing the Intra Manager: NAPT Assisted & Self-Managed.    When selecting a NAPT Assisted, NAPT staff will coll...
Wed, 9 Feb, 2022 at 3:10 PM
I finished making measurements - where do I send the kit next?
Once NAPT has received your data reporting sheet (your data submittal), NAPT staff will email the primary contact a ship-to notification indicating where th...
Wed, 9 Feb, 2022 at 3:14 PM