QMS - NAPT Helpdesk

The web site was designed to allow participants to enroll in three kits at once, which is the most common number. Please contact NAPT directly when requesti...

The average wait for an ILC/PT is 2 to 4 weeks; although, there are several ILC/PTs that are scheduled out 2 to 4 months. Please contact NAPT for ILC/PT ava...

You will be scheduled upon your reply to the acceptance notice. If you have not received an acceptance notice for the kit, please contact NAPT for assistanc...

Yes. Please send an email to napt@proficiency.org and NAPT staff will coordinate with the appropriate technical advisor to set up a date and time to discuss...

There may be multiple reasons why you have not received a kit in the timeframe you expected. Please contact us and let’s ensure you are signed up for the ki...

The preferred method is to submit data via your NAPT Customer Portal. If you wish, you can also email your data submittal to napt@proficiency.org, directly ...

There are a number of possible reasons that a report hasn’t been issued. It’s possible the block is under technical review, the enrollment fees haven’t been...

Yes. There is an option on the Shipping & Receiving form. Please mark the form accordingly and send the form into NAPT.

All participants are allowed to have the kit on site for three (3) days. If a participant needs additional time, they must contact NAPT staff and arrange th...

Of course, please give us a call, NAPT staff is here to help. If you wish, you can also fill out the Contact NAPT Staff form in your NAPT Customer Portal, u...