FAQ

Can I pay using ACH?
Yes. NAPT accepts ACH transactions and EFT. Please call NAPT for a W9 to set us up in your accounting system. 
Thu, 22 May, 2025 at 10:16 AM
I need to pay for my enrollment fees with a credit card - who should I contact?
Please contact our main line at (952) 303-6126 to be connected with our accounting team. They will be happy to assist you with any payment processing needs.
Fri, 16 May, 2025 at 12:49 PM
What are NAPT’s hours of operation?
NAPT staff is available Monday through Friday, from 8:00 a.m. to 5:00 p.m. (CST). 
Thu, 22 May, 2025 at 10:16 AM
I have a purchase order - why can’t a report be issued?
A purchase order is not proof of payment. It is NAPT policy to not issue any report unless enrollment fees have been paid in full. NAPT accepts enrollment f...
Thu, 22 May, 2025 at 10:15 AM
What does NAPT consider as objective evidence when revising an original data submittal?
NAPT recognizes instances where corrections are necessary to an original data submittal.  For NAPT to accept any revision to the original submittal, objec...
Wed, 29 Nov, 2023 at 1:08 PM
Mercury Thermometer Separation
It is common that mercury can separate as part of the shipping of an artifact. It is standard procedure to combine the mercury if it separates.  Partici...
Thu, 19 Dec, 2024 at 8:53 AM
General Information: Cleaning NAPT Artifact Weights
Screw-knob weights: Weights in this category are usually cleaned by wiping with a soft non-abrasive material such as high-grade cheesecloth, free from oils ...
Tue, 21 Jan, 2025 at 12:31 PM